Executive Consulting for Complex Operations and Growth
IC Global Consulting supports organizations navigating operational complexity, regulatory risk, workforce challenges, and growth.
Strategic Operations
Leadership Development
Growth Advisory
About
Strategic consulting built on real enterprise leadership and operational execution.
Led by Isai Coca, MBA-HRM
Isai Coca brings over 20 years of hospitality and food & beverage leadership experience spanning multi-unit operations, enterprise-scale compliance systems, and operational transformation. His background includes senior roles in hotel and resort operations, F&B program development, and most recently, fleetwide food allergen and special dietary program leadership for a global cruise line, where he was responsible for policy development, training systems, audit protocols, and incident management frameworks across vessels and shore-based operations.
His education includes formal training in Culinary Arts and Foodservice Management, complemented by an MBA in Human Resource Management. This combination of operational, culinary, and organizational development expertise allows him to address both the technical and human dimensions of complex hospitality and service environments. Isai works with executives and ownership groups who need structured, evidence-based guidance through operational challenges, regulatory risk, workforce alignment, and growth initiatives that require both strategic clarity and execution discipline.
Consulting Areas
• Hospitality & F&B Operations
- — Multi-unit standardization and operational consistency
- — Service flow optimization and guest experience design
- — Resort, hotel, and destination F&B program development
- — Kitchen operations and back-of-house efficiency
- — Launch readiness and performance stabilization
• Food Safety, Allergen & Risk Management
- — Allergen control systems and special dietary program design
- — HACCP, FSMA, and regulatory compliance frameworks
- — Training systems for high-risk food service environments
- — Audit protocols and incident management frameworks
- — Cruise line and large-scale hospitality food safety programs
• Culinary & Menu Strategy
- — Menu development and concept positioning
- — Recipe standardization and cost control
- — Culinary operations and kitchen design consultation
- — Allergen-safe menu design and special dietary offerings
• Leadership Training & Culture Development
- — Leadership development frameworks for hospitality teams
- — Training systems that scale across locations
- — Accountability structures and performance management
- — Cross-functional alignment and culture integration
• Guest Experience & Service Design
- — Service flow mapping and touchpoint optimization
- — Guest communication standards and expectation management
- — Service recovery protocols and guest relations systems
- — Accessibility and special needs accommodation design
• Technology & Process Integration
- — POS, inventory, and kitchen management system selection
- — Process automation and workflow optimization
- — Data systems for compliance, reporting, and decision support
- — Technology implementation planning and change management
• New Venture & Concept Advisory
- — Pre-opening planning and launch readiness
- — Concept development and feasibility analysis
- — Staffing models and organizational structure
- — Execution support through opening and stabilization
• Brand Strategy & Menu Execution
- — Menu design and visual identity development
- — Digital menu strategy and platform optimization
- — Food photography and culinary visual strategy for menus, websites, and marketing
- — Brand positioning and market differentiation
Representative Outcomes
Our work is often confidential, but representative outcomes include:
Designed and implemented fleetwide allergen and dietary programs for global cruise operations
Reduced labor costs by 15–18% while improving service execution
Built training and compliance systems across multi-unit hospitality operations
Supported leadership teams through new venture launches and operational stabilization